03/2013 3 Setting up functions
3.4 Fault services
© Siemens AG 2006-2013 All Rights Reserved
SINUMERIK Integrate AMB, AMC, AMM, Function Manual (FH) - 03/2013
3-141
3.4.9 Trigger on "Fault message on HMI"
Function description
Service cases can be handled via SINUMERIK Integrate. A fault help request can
be output at the machine via the control (machine trigger). However, the same can
be done from any internet PC (server trigger).
To ensure that the fault help request reaches the correct contact person as quickly
as possible, a control monitor can be used to set a trigger when fault help is
requested. The control monitor should then inform the person responsible with an
appropriate notification. An e-mail notification containing a description of the fault is
sent automatically.
A special feature is the option of requesting any necessary remote access along
with the fault help request from the machine control. The helper can then switch to
the machine without any further assistance.
Request teleservice session
Anyone searching for help at the machine can request a teleservice session at the
same time as he/she is requesting help for a fault. The session ID required to start
teleservice is transferred directly by the PC of the remote service engineer and,
provided that the window on the control is not exited, does not need to be entered
manually at the machine. This function is especially useful if no phone connection
is available to ask about the session ID or if other circumstances prevent
communications of the session ID.
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