Test functions and troubleshooting
10.2 Reading out/saving service data
CPU 1516pro-2 PN (6ES7516-2PN00-0AB0)
Operating Instructions, 09/2016, A5E35873416-AA
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Reading out/saving service data
Service data
In addition to the contents of the diagnostics buffer, the service data contain numerous
additional data points about the internal status of the CPU. If a problem occurs with the CPU
that cannot be solved with other methods, send the service data to our Service & Support
team. The service data allow Service & Support to analyze problems that have occurred
rapidly.
Methods of reading service data
You can read out service data with:
● The Web server
● STEP 7
● The SIMATIC memory card
Procedure using the Web server
To read service data using the Web server, follow these steps:
1. Open a web browser that is suitable for communication with the CPU.
2. Enter the following address in the address bar of the web browser:
https://<CPU IP address>/save_service_data, e.g. https://172.23.15.3/save_service_data
3. The service data page will appear on your screen, with a button for saving the service
data.
Figure 10-1 Reading out service data via the web server
4. Save the service data locally on your PC/programming device, by clicking "Save
ServiceData".
Result: The data is saved in a .dmp file with the following naming convention: <Article
number> <Serial number> <Time stamp>.dmp". The file name can be changed.
Note
If you have defined your user page as the home page of the Web server, direct access to the
service data by inputting the IP address of the CPU is not possible.
For more information on
reading out service data via a user
-defined page, refer to the Web server
https://support.industry.siemens.com/cs/ww/en/view/64897128) function manual.
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