8 Appendix
8.1 Service and support
Application example for SIMOTICS CONNECT 400 - Router KitInbetriebnahme- und Montagehandbuch 100
8 Appendix
8.1 Service and support
Industry Online Support
Do you have any questions or need assistance?
Siemens Industry Online Support offers round the clock access to our entire service and support know-how
and portfolio.
The Industry Online Support is the central address for information about our products, solutions and ser-
vices.
Product information, manuals, downloads, FAQs, application examples and videos – all information is acces-
sible with just a few mouse clicks: support.industry.siemens.com
Technical Support
The Technical Support of Siemens Industry provides you fast and competent support regarding all technical
queries with numerous tailor-made offers – ranging from basic support to individual support contracts.
Please send queries to Technical Support via Web form: www.siemens.com/industry/supportrequest
SITRAIN – Digital Industry Academy
We support you with our globally available training courses for industry with practical experience, innovative
learning methods and a concept that’s tailored to the customer’s specific needs.
For more information on our offered trainings and courses, as well as their locations and dates, refer to our
web page: www.siemens.com/sitrain
Service offer
Our range of services includes the following:
• • Plant data services
• • Spare parts services
• • Repair services
• • On-site and maintenance services
• • Retrofitting and modernization services
• • Service programs and contracts
You can find detailed information on our range of services in the service catalog web page:
support.industry.siemens.com/cs/sc
Industry Online Support app
You will receive optimum support wherever you are with the "Siemens Industry Online Support" app. The
app is available for iOS and Android:
support.industry.siemens.com/cs/ww/en/sc/2067
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