SMA Solar Technology AG Troubleshooting
Installation Guide SWebBox20-IEN110711 51
9 After a Sunny
WebBox is
replaced, Sunny
Portal contains two
plants with the same
name.
Double Sunny Portal
registration
The Sunny WebBox supplied as a
replacement device logs into the Sunny
Portal with a new plant ID. Sunny Portal
creates a new plant for this plant ID, even
if you gave the plant the same name.
• Assign the plant ID of the old plant to
the replacement device (see the
Sunny WebBox user manual).
• In the replacement device, enter the
e-mail address of a user who has
administrator rights in Sunny Portal
for the plant.
• In Sunny Portal, delete the new plant
the replacement device created.
10 Parameters cannot
be processed.
You do not possess the
necessary rights for the
parameter.
• Change the user group.
You have an inverter with
upgraded SMA Bluetooth
Piggy-Back with a software
version lower than
02.00.00.R.
The configuration of parameters and the
graphical presentation of monthly and
annual energy values are not supported.
• Update the Bluetooth Piggy-Back
using Sunny Explorer.
11 LAN connection
cannot be displayed
in Windows.
No network card driver
(Ethernet card) is installed or
the network card is defective.
• Check the installation of the network
adaptor in the device manager and
reinstall the driver if necessary or
replace the faulty network card with
a new one.
12 Fault in the user
interface display
JavaScript is not activated. • Activate JavaScript in the Web
browser
No. Problem Cause Rectification
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