SMA SUNNY WEBBOX Installation Guide

SMA Solar Technology AG Troubleshooting
Installation Guide SWebBox20-IEN110711 47
11 Troubleshooting
11.1 General Troubleshooting for the Sunny WebBox
No. Problem Cause Rectification
1 The Sunny WebBox
is not available via
the user interface.
or
The Sunny WebBox
can not be found via
the Sunny WebBox
Assistant.
The Sunny WebBox is not
connected to the network or
to the power supply.
• Connect the Sunny WebBox with the
network cable directly to the
computer or the local network and
supply the Sunny WebBox with
power (see page 20).
Incorrect network settings of
the network components.
• Use the Sunny WebBox Assistant for
commissioning.
• Check the network settings of the
computer with which you wish to
access the Sunny WebBox. Align
the network settings if necessary.
• Reset the Sunny WebBox (see page
43) and repeat the commissioning.
• Check the network settings for the
individual network components
(e.g., router, Proxy server, etc.).
Adjust the network settings if
necessary.
• Contact your network administrator.
A firewall is blocking the
connection.
• Deactivate the computer firewall or
enable the necessary connection.
Defective or damaged
network components,
network cables or plug
connections.
• Replace the defective or damaged
parts in the network.
• Contact your network administrator.

SMA SUNNY WEBBOX Specifications

General

Brand	SMA
Model	SUNNY WEBBOX
Category	Measuring Instruments
Language	English