Troubleshooting SMA Solar Technology AG
48 SWebBox20-IEN110711 Installation Guide
1 The Sunny WebBox
is not available via
the user interface.
or
The Sunny WebBox
cannot be found via
the Sunny WebBox
Assistant.
The web browser is
incorrectly configured.
• If there is a proxy server in your
network, you must enter an
exception for the proxy server in
your web browser (see section
13.4 "Information on your Web
Browser" (page 57)).
There is no internet
connection.
• Reestablish internet access. If
necessary, contact your internet
service provider.
The Sunny WebBox has not
been started correctly.
• Remove the Sunny WebBox plug-in
power supply from the plug socket
and plug it back in after a short time
in order to restart the Sunny
WebBox. Note that this can lead to
loss of collected plant data.
The proxy server does not
support IPv6.
• Use a proxy server that supports
IPv6.
2The "SYSTEM" LED
is flashing red:
A system error has occurred. • Remove the Sunny WebBox plug-in
power supply from the plug socket
and plug it back in after a short time
in order to restart the Sunny
WebBox. Note that this can lead to
loss of collected plant data.
• Contact the SMA Serviceline.
3The "POWER" LED is
off.
The Sunny WebBox is not
supplied with electricity.
• Check the power supply of the plug
socket and rectify any faults.
No. Problem Cause Rectification
To Next Page
Loading...
