SMA Solar Technology AG Troubleshooting
Installation Guide SWebBox20-IEN110711 49
4 Sunny WebBox
does not send any
data to the Sunny
Portal or the
external FTP server
(the "DATA
UPLOAD" LED is
red)
or
The connection test
to Sunny Portal or to
the external FTP
server was not
successful.
The data transfer is
incorrectly configured.
• Check the settings of Sunny Portal or
FTP Push (see the Sunny WebBox
user manual).
• Perform a connection test.
• You must be registered for data
transfer to Sunny Portal. Register
your Sunny WebBox in the Sunny
Portal (see the Sunny WebBox user
manual).
There is a fault in the
network.
• Check the network settings of the
individual network components
(e.g., router, Sunny WebBox,
Computer) and adjust if necessary.
• Check the network components for
defects or damage. Replace
defective or damaged parts in the
network.
• Perform a connection test.
5 Sunny Portal
registration was not
successful.
Invalid data • Perform a connection test (see the
Sunny WebBox User Manual).
6After an FTP
download, the
Internet Explorer
shows old Sunny
WebBox data.
The cache properties of
Internet Explorer contain old
data.
• Use an FTP client to load the plant
data from the internal FTP server of
the Sunny WebBox.
No. Problem Cause Rectification
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