SMART Board SB480iv2 - Initial Troubleshooting Steps

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
34 smarttech.com/kb/170782
This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, consult the SMARTSupport website
(smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).
Before you start
Before you troubleshoot your interactive whiteboard system or contact SMARTSupport or your
authorized SMART reseller (smarttech.com/where) for assistance, you need to do the following:
l Locate your interactive whiteboard system’s status lights
l Locate your interactive whiteboard system’s serial numbers
Locating status lights
You interactive whiteboard system consists of several components, which have their own status
lights:
l The SMARTBoard 480 and SMARTBoard M680V interactive whiteboard don’t have status
lights. SMARTProductDrivers must be installed to view the interactive whiteboard’s status.
l
Your projector’s Power , Temperature and Lamp indicator lights are located on the
bottom of the projector.
Locating serial numbers
The SMARTBoard 480 interactive whiteboard serial number is located on the lower-right edge of
your interactive whiteboard’s frame. For more information, see the SMARTBoard 480 interactive
whiteboard user’s guide (smarttech.com/kb/156693).