SMART Board SB480iv2 - Resolving Network Communication Issues; Resetting Your Password

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
43 smarttech.com/kb/170782
l If your computer's video signal is connected with an HDMI cable, ensure that your computer's
audio output is also configured to output audio via the same HDMIcable. If your computer's
video signal is connected with a VGA cable, ensure that your computer's audio output is
configured to use its analog audio cable connected between the computer and the projector.
NOTE
If you're using an HDMI video input on the projector, don’t use any DVI to HDMI adapters, as
these won’t transfer audio from the DVI source to the HDMI input on the projector.
l If the previous steps don’t resolve the issue, contact your authorized SMARTreseller
(smarttech.com/where).
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the
projector’s connection panel.
2. To activate the projector’s network features, use the “network=on” RS-232 command (see
Projector programming commands on page53) or enable the LAN setting (see Adjusting
projector settings on page55). The network features on the projector don’t work until you
complete one of these tasks.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Adjusting projector settings on page55 for a description of the IP address field. Enter
this IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller (smarttech.com/where).
Resetting your password
If you forget the projector’s password, you can reset it by performing a factory reset. See Resetting
the projector on the next page.