SMART Board SB480iv2 - Resolving Audio Issues

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
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l Make sure that the two screws on the top of the projector’s gimbal are tight.
l Make sure that the two screws for the projector boom are tight.
Resolving audio issues
The projector does have an integrated speaker, you can connect an external audio system to the
audio output connector in the projector’s connection panel such as the SMARTSBA-L projection
audio system (smarttech.com\kb\142552)
If no sound is coming from your external audio system, perform the following procedure.
NOTE
You might need to configure your computer to pass audio through HDMI if it isn’t configured
automatically.
To resolve audio issues, complete the following tasks:
l If you are using optional external speakers or an external audio system, ensure that the
speakers’ or audio system’s cables are properly connected to the audio output plug on the
projector’s connection panel.
l Ensure that the video cable from your computer is connected to the appropriate video
connector on your projector.
l If you’re using a VGA cable, ensure that the analog audio cable from your computer’s audio
output is connected to the projector’s VGA audio input connector.
l Press the Mute button on the projector’s remote control, and if Audio Mute is on, turn it off.
l Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.
l If you’re using an external audio system, ensure that your speaker or audio system is on and
that the volume is turned up.
l Check that your video source input, such as your computer or video device, isn’t
malfunctioning. Ensure that its audio output is on and that the volume isn’t set to the lowest
position.
NOTE
You must display the source input’s video to play its audio through the connected speakers
or audio system.
l Ensure that the correct audio output device is selected in your computer’s Sound settings.