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Troubleshooting
Before bringing in your camera for servicing, check the following as a guide for troubleshooting the problem. If the
problem cannot be corrected, consult your Sony Service Center.
Symptom Cause Remedy
The power of the camera is not turned
on.
The AC power adaptor is not connected
to the DC 12 V connector firmly.
Insert the power cord firmly as far as it will
go.
The AC power cord is not inserted firmly
into the AC power adaptor or the AC
outlet.
Insert the power cord firmly as far as it will
go.
PoE+ power supply device is not working
properly.
Check the connection between the PoE+
power supply and the unit. Or, replace the
connection cable or the power supply
device.
The picture is not displayed on the
video monitor connected to the
camera.
The video cable is not connected
properly.
Check the connection between the camera
and video monitor.
The exposure is not set correctly on the
camera.
Set the exposure correctly on the
EXPOSURE menu (page 24).
The SYSTEM SELECT switch on the
rear of the camera is not set correctly.
Check the selected output signal format of
the camera and the input signal format of
the connected monitor.
Pan, tilt, or zoom cannot be operated. A menu is displayed on the monitor
screen.
Press the DATA SCREEN button on the
supplied infrared remote commander to
remove the menu from the monitor screen.
The panning or tilting range is limited. Change the pan/tilt limit settings on the
PAN TILT ZOOM menu (page 27).
The infrared remote commander does
not work.
The CAMERA SELECT button you
pressed on the infrared remote
commander does not match the number
set with the IR SELECT switch on the
camera.
Press the CAMERA SELECT button
corresponding to the IR SELECT switch
setting on the camera (page 10).
The VISCA CONTROL is not available
with a computer connected to the
camera.
The computer is not correctly connected
to the camera.
Make sure the connection between the
computer and camera is made correctly.
LAN communication is not available
with a computer connected to the
camera.
The computer is not correctly connected
to the camera.
Make sure the connection between the
computer and camera is made correctly.
The computer is not correctly set. Check the precautions in the setting of the
dedicated PC application.
The camera does not work when
connected one-to-one to the IP remote
controller.
A crossover cable is not used. Use a crossover cable for one-to-one LAN
connection.
All actions are performed but the
symptom remains.
– Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
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