TTrroouubblleesshhoooottiinngg
PPrroobblleemm PPoossssiibbllee CCaauussee SSoolluuttiioonn
No power The support surface power cord is not
plugged into the IInnTToouucchh bed auxiliary
outlet
Plug the support surface power cord
into the IInnTToouucchh bed auxiliary outlet
The support surface power cord is
plugged into the IInnTToouucchh bed auxiliary
outlet
Check that the InTouch bed auxiliary
outlet breaker is not tripped
The IInnTToouucchh bed power cord is not
plugged into a hospital grade outlet
Plug the IInnTToouucchh power cord into a
hospital grade outlet
Using a voltmeter, check the auxiliary
outlet on the IInnTToouucchh bed for 120VAC
The support surface power supply is
not supplying DC power
Voltage (120VAC) is not present on
the AC connector on the support
surface power supply (see
Power
supply assembly
(page 13))
Check the VDC voltage on the support
surface terminal block on the power
supply:
1. Pin 1 (red) and pin 3 (green) =
5VDC
2. Pin 2 (black) and pin 3 (green) =
12VDC
3. Pin 7 (blue) and pin 3 (green) =
24VDC
NNoottee -- If no low voltage is present,
replace the power supply.
PPrroobblleemm PPoossssiibbllee CCaauussee SSoolluuttiioonn
Support surface will not inflate The support surface has no power See no power
A CPR pull is active Pull down the CPR to reset
The support surface menu is available
on the IInnTToouucchh bed screen
Check the connection of the support
surface integration cable (see
Installation)
Pod manifold connector is not set Set the pod manifold connector and
secure
The pump is not running when you
start Max Inflate
Check for 24VDC (variable) is going to
the pump on connector F on the main
board pin 1 (yellow) and pin 2 (black)
(see
Power supply assembly
(page
13))
1. If voltage is present, replace pump
assembly
2. If no voltage present, replace the
control board
Possible disconnect of hose
connections or solenoids or pod
assembly
Check the hose connections,
solenoids, and pod assembly
EN 20 2971-009-002 Rev D.0
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