1-28 1025-009-005 REV B www.stryker.com
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LIMITED WARRANTY
Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser the SM304 M-Series
Stretcher to be free from defects in material and workmanship for a period of two (2) year after date of delivery.
Stryker’s obligation under this warranty is expressly limited to supplying replacement parts and labor for, or replacing,
at its option, any product which is, in the sole discretion of Stryker, found to be defective. If requested by Stryker,
products or parts for which a warranty claim is made shall be returned prepaid to the factory. Any improper use or
any alteration or repair by others in such manner as in Stryker’s judgment affects the product materially and adversely
shall void this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void this
warranty. No employee or representative of Stryker is authorized to change this warranty in any way.
Stryker Medical Stretcher products are designed for a 10 year expected service life under normal use, conditions,
and with appropriate periodic maintenance as described in the maintenance manual for each device. Stryker warrants
to the original purchaser that the welds on its Stretcher products will be free from structural defects for the expected
10 year life of the Stretcher product as long as the original purchaser owns the product.
This statement constitutes Stryker’s entire warranty with respect to the aforesaid equipment. Stryker makes no
other warranty or representation, either expressed or implied, except as set forth herein. There is no warranty
of merchantability and there are no warranties of fitness for any particular purpose. In no event shall Stryker be
liable here under for incidental or consequential damages arising from or in any manner related to sales or use of
any such equipment.
TO OBTAIN PARTS AND SERVICE
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize
repair time. Simply call your local representative, or call Stryker Customer Service USA at 1-800-327-0770,
Canada 1-888-233-6888.
SERVICE CONTRACT COVERAGE
Stryker has developed a comprehensive program of service contract options designed to keep your equipment operating
at peak performance at the same time it eliminates unexpected costs. We recommend that these programs be activated
before the expiration of the new product warranty to eliminate the potential of additional equipment upgrade charges.
A Service Contract helps to:
• Ensure equipment reliability
• Stabilize maintenance budgets
• Diminish downtime
• Establish documentation for JCAHO
• Increase product life
• Enhance trade-in value
• Address risk management and safety
Warranty
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