3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display
when your system first boots up)
• System configuration
A Technical Support form is provided on the Supermicro web site at:
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P4DC6
motherboard can support?
Answer: The P4DC6/P4DC6+/P4DC6+II/P4DCE/P4DCE+/P4DCE+II has four
184-pin RIMM slots that support up to 2 GB of RDRAM. Please refer to
Chapter 2 for additional information. Note: Check the Supermicro web site
for recommended memory modules: http://www.supermicro.com/
TECHSUPPORT/FAQs/Memory_vendors.htm
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not
experiencing problems with your system. Updated BIOS files are located on
our web site at http://www.supermicro.com. Please check our BIOS warn-
ing message and the information on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your current BIOS before downloading. Select your mainboard model and
download the BIOS file to your computer. Unzip the BIOS update file and
you will find the readme.txt (flash instructions), the awdflash.exe (BIOS
flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a
bootable floppy and reboot your system. It is not necessary to set the BIOS
boot block protection jumpers on the mainboard. At the DOS prompt upon
rebooting, enter the command "awdflash." Then type in the BIOS file that
you want to update (xxxx.bin).
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