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Frequently Asked Questions
Can I play video(s) on my Power Hub that I have copied to a USB flash drive?
Yes, you can use the Search: External File function (see page 65).
Can I connect and copy videos to a portable USB hard drive?
Due to the nature of how portable USB hard drives operate, there is no guar-
antee that your drive, when connected to the Power Hub’s USB port, will
work. You’ll have to give it a try. For backup purposes, we recommend using
a USB flash drive.
How do I save video recordings that are on my Power Hub?
To copy video recordings to a USB flash drive, use the Search: Events function
(see page 60).
How do I save snapshots that are on my Power Hub?
To copy snapshots to a USB flash drive, use the Search: QuickShot function
(see page 62).
Can I use my own email address and server instead of creating a new one?
You can providing you have the settings required for the SMTP port and serv-
er. If you don’t have this, you will have to contact your internet service provid-
er to get this information.
I have saved recordings to a USB flash drive to play on my Windows com-
puter but it won’t play in Windows Media Player, how can I play these?
Windows Media Player doesn’t have the required codecs to play recordings
from your Power Hub. We recommend using VLC media player as it has the
required codecs to play a variety of different video formats. It’s free to down-
load from www.videolan.org.
Email alerts aren’t working, what can I do?
1. Check that your email user name and password are correct.
2. Located at the back of your Power Hub, you should see one or two flashing
LEDs (above the Network port). If you don’t see this, disconnect then recon-
nect the Ethernet cable or try a different port on your modem or router.
3. Search “less secure apps” at support.swann.com (if using Gmail).
How long does my Power Hub record for when motion has been detected?
To save power, the default clip length is set to 10 seconds, but you have the
option to extend it if necessary, up to a maximum of 60 seconds. This duration
also dictates the duration of Live View mode. Keep in mind that prolonging it
will consume more battery.
Is it possible to do a manual recording?
Manual recording is only possible if a hard drive has been installed in your
Power Hub. Manual recordings can be a maximum of three minutes.
For instance, while I’m gardening, I’d like to direct the camera aimed in
that area to refrain from motion detection and conserve power. Is this fea-
sible?
Yes, you can adjust the Alarm settings so that the camera’s PIR sensor and
motion detection are disabled. Go to Setup > Alarm > Detection and for Mode
select Disable. For PIR Sensitivity select 1% (see page 20).
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