Telstra TCG301 - Troubleshooting common issues; Phone not working or no dial tone

Help
If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/
Problems using your Telstra Call Guardian 301 phone? Follow these steps
1. Check this guide’s contents to see if there’s anything that can help.
2. Call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-
phone/.
Phone doesn’t work
• Have you activated the batteries correctly? See page 5.
• Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen
• Is the telephone cord plugged into the base and phone wall socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Can’t make or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for ten
seconds and try again. If it still doesn’t work, disconnect the batteries and
mains power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won’t dial out
• If you’re connected to a switchboard, check whether you need to dial an
access code, see page 56.
Handset doesn’t ring
• The ringer volume may be switched off, see page 54.
• Check that the mains power is correctly connected.
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