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When a red cross and “Connection failed.” are shown between the Internet and the Router, it
indicates that the internet connection is abnormal. Please click Connection failed. to navigate to
the Internet Settings page and follow the instructions to solve the problem.
When “Please ensure that the cable between the Internet port of the router and the modem is
properly connected” is shown on the page, ensure that the WAN port of the router and the LAN
port of the modem or the Ethernet jack are connected properly. If the problem persists, contact
the technical support for help.
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