Appendix 2 FAQs
This section provides solutions to problems that may occur during
installation and operation of the device. Read the following if you
are running into problems. If your problem is not covered here,
please feel free to go to www.tendacn.com to find a solution or
email your problems to: support@tenda.com.cn or
support02@tenda.com.cn. We will be more than happy to help
you out as soon as possible.
1. Q: I entered the device’s LAN IP address in the web
browser but cannot access the utility. What should I do?
1) Check whether device is functioning correctly. The SYS LED
should blink a few seconds after device is powered up. If it does
not light up, then some internal faults may have occurred.
2) Verify physical connectivity by checking whether a corresponding
port’s link LED lights up. If not, try a different cable. Note that an
illuminated light does NOT ALWAYS indicate successful
connectivity.
3) Run the "ping 192.168.0.1" command. If you get replies from
192.168.0.1, open your browser and verify that Proxy server is
disabled. In case that ping fails, press and hold the "RESET"
button on your device for 7 seconds to restore factory default
settings, and then run "ping192.168.0.1" again.
4) Contact our technical support for help if the problem still exists
after you tried all the above.
2. Q: What should I do if I forget the login password to my
device?
A: Reset your device by pressing the Reset button for over 7 seconds.
Note: All settings will be deleted and restored to factory defaults
once you pressed the Reset button.
3. Q: My computer shows an IP address conflict error after
having connected to the device. What should I do?
1) Check if there are other DHCP servers present in your LAN. If
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