74 SoundSystem DMX
TerraTec service
"Rien ne va plus – Nothing works anymore" is not good, but can happen to the best systems
once in a while. If this happens your TerraTec team is ready, willing, and able to help.
Hotline, Mailbox, Internet
In case of serious problems - which you alone can't handle even with the technical help in the
manual, your neighbor or dealer - then please contact us directly.
The first way to contact us in via the Internet: at http://www.terratec.net/ you will
always find current answers to FAQs as well as the newest driver. This is also available
through our mailbox system. The numbers are: +49 (2157) 8179-24 (analog) and +49
(2157) 8179-42 (ISDN).
If you have no remote data transmission options, send us a self-addressed stamped envelope
to the TerraTec Support Department (product name and registration number, please). Please
do not send us calls for help by snail mail, fax or carrier pigeon. For organizational reasons we
will not be able to respond.
If you are certain that you can't solve your problem without assistance, please call our hotline.
If you live in:
Great Britain or Ireland, please dial (+44) 0 1600-772333 (Monday through Friday, 9:00 am -
5:00 pm - local time)
BeNeLux, please dial (+31) 043 3654758 (Monday through Friday, 15:00 - 18:00 local time)
USA, please dial (+1) 949 487-3774 (Monday through Friday, 10:00 am - 5:00 pm - Pacific time)
If you do NOT live in any of these countries, please dial +49 (0) 2157 817914.
Our friendly support team is available from Monday through Friday from 13:00 - 20:00 Central
European Time. Please have the following information handy to ensure that your call is
processed quickly:
· Your registration number
· This documentation
· A printout of your configuration files
· The handbook of your motherboard
· A screenshot of your BIOS configuration.
It also helps our technicians if you are sitting at your computer when call so that you can try
out a few things. When you call make a note of the employee's name who you
talked to. You will need this in case there is a defect and you have to return the card.
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