e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
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ERROR CODE AND TROUBLESHOOTING
8 - 16
8.3.2 Paper exit jam
[E010] Leading edge of paper not reaching the exit sensor
[E020] Trailing edge of paper not passing the exit sensor
Classification Error content
Paper exit jam Jam not reaching the exit sensor
Stop jam at the exit sensor
Proce
dure
Check item Result Measure
Next
Step
1
Open the right cover. Is
there any paper on the
transport path?
Yes Remove the paper.
No
2
2
Is the exit sensor working?
(Perform the input check
in the test mode: 03-[A]/
[B])
Yes
3
No • Check if the connector of the exit sensor is
disconnected.
• Check if any of the connectors on the MAIN
board is disconnected.
20L/23L/25L/20H/23H/25H: CN10
23LA/23LM/28LM/23HA/28HA: CN8
• Check if the connector pins are
disconnected and the harnesses are open
circuited.
• Check if the conductor pattern on the MAIN
board is short circuited or open circuited.
• Replace the exit sensor
• Replace the MAIN board
3
Is the registration roller
clutch working?
(Perform the output check
in the test mode: 03-108/
158)
Yes
4
No • Check if the connector of the registration
roller clutch is disconnected.
• Check if any of the connectors on the MAIN
board is disconnected.
20L/23L/25L/20H/23H/25H: CN22
23LA/23LM/28LM/23HA/28HA: CN14
• Check if the connector pins are
disconnected and the harnesses are open
circuited.
• Check if the conductor pattern on the MAIN
board is short circuited or open circuited.
• Replace the registration roller clutch.
• Replace the MAIN board.
4
Registration roller • Check the registration roller. Replace it if it
is worn out.
Parts to be replaced Remark
Exit sensor
MAIN board
Registration roller clutch
Registration roller
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