6. TROUBLESHOOTING
SPAA-214-R1
6.1 TROUBLESHOOTING PROCEDURE
6-1
6. TROUBLESHOOTING
6.1 TROUBLESHOOTING PROCEDURE
When trouble occurs, confirm it’s phenomenon, locate a defective part in accordance with Section 6.2
of the Troubleshooting Guide, and troubleshoot as described below.
• Phenomenon: Find the corresponding phenomenon from this column. If there are
Multiple phenomena, take all the corresponding items into
consideration. This may indicate a hidden faulty part.
• Cause: Listing the probable causes as many as possible. Guess the
cause
Of the problem out of them and take check method to find the
cause.
• Check Method: Describing the check methods to specify the cause of the problem.
• Solution: Follow the solution described in this column.
Following the above-mentioned procedure allows for more efficient troubleshooting with
fewer errors in judgment.
6.2 TROUBLESHOOTING GUIDE
Power Supply Failure
Phenomenon Cause Check method Solution
The AC adapter is not
connected.
----- Connect the specified
AC adapter.
No power is supplied.
(Power lamp does not
light.)
The fuse has blown. Check whether any
unspecified AC
adapter
is used.
Use the specified AC
adapter, and replace
the
Main PCB.
Printing Failure
Phenomenon Cause Check method Solution
No Printing Faulty connection of the
print head connector.
Check the
connection of the
print head
connector.
Connect the print head
connector properly. Or
replace the Main PCB
and/or Print Block.
Void Printing
(Paper comes out, but
no characters are
printed on the paper)
Faulty connection of the
print head connector.
Check the
connection of the
print head
connector.
Connect the print head
connector properly. Or
replace the Main PCB
and/or Print Block.
Foreign object is
attached to the print
head.
Check whether any
foreign objects are
attached to the
print head.
Clean print head with
cotton swab or soft
cloth slightly moistened
with ethyl alcohol.
Blurred or uneven
print
Faulty print head. ----- Replace the Print
Block.
To Next Page
Loading...
Need help?
General