TP-Link TD-VG3631 User Manual

150Mbps Wireless AP/Client Router User Guide
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Appendix E: Technical Support
Technical Support
 For more troubleshooting help, go to:
www.tp-link.com/support/faq.asp
 To download the latest Firmware, Driver, Utility and User Guide, go to:
www.tp-link.com/support/download.asp
 For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 6:00 PM
7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22
7217563 (if calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday 9:00 AM
to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min
from mobile phone
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight
Saving Time in Germany)
*Except bank holidays in Hesse
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support@tp-link.com.au
Service time: 24hrs, 7 days a week
Italy
Tel: +39 02 66987799
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to 6:00 PM
Ukrainian
Tel: +380 (44) 590-51-14
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazilian
Toll Free: 0800-770-4337 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of different
time
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Russian Federation
Tel: 8 (495) 223-55-60
8 (800) 250-55-60 (toll-free call from any RF
region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in Russian
Federation

TP-Link TD-VG3631 Specifications

General

VPN support	PPTP, L2TP, IPSec
Ethernet LAN	Yes
Cabling technology	10/100Base-T(X)
Networking standards	IEEE 802.3, IEEE 802.3u
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
WLAN data transfer rate (max)	300 Mbit/s
Input current	1.5 A
Input voltage	12 V
Rack mounting	No
Frequency band	2.4 GHz
USB ports quantity	2
Management platform	HTTP/Telnet/CLI/SNMP/SSL
Filtering description	MAC / IP / Packet / URL
Compatible operating systems	Windows 98SE, NT, 2000, XP, Vista, 7\\r MAC OS\\r NetWare, UNIX, Linux
Ethernet LAN (RJ-45) ports	4
DHCP client	-
Routing protocols	RIP-1, RIP-2
Antenna connector type	RP-SMA
Antenna gain level (max)	5 dBi
Security algorithms	128-bit WEP, 64-bit WEP, WPA-PSK, WPA2-PSK
Certification	CE, FCC, RoHS
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	LAN (RJ-45), Phone (RJ-11)

Weight and Dimensions

Depth	177 mm
Width	256 mm
Height	51 mm
Weight	- g