Troubleshooting
Troubleshooting Guide
If the information on the Configuration page shows Normal mode, it is not necessary to check the
System information.
1) Click “Configuration” on the start page.
2) Select Other Settings > Advanced Configuration in the menu on the Configuration page.
3) Click “Troubleshoot” button on the Advanced Configuration page.
4) Select “System information” in the menu.
Software in Device Not Recognized/Synchronization Fails
1) In the Devices view, check the parameter version for the device.
2) If the parameter version is highlighted with red, a package file (.pkg) including the software
file and definition file with that parameter version, must be imported to the module. See Import
a Package File on page 54.
Software Download Fails
Possible causes:
• Device is out of range, turned off or is not connected to the system.
• The LAN is badly configured and looses packages.
• The LAN is overloaded and looses packages.
• The web server containing the image file is overloaded.
• Erroneous image file.
• Erroneous path to the image file.
• The web server containing the image file is incompatible with the portable.
Troubleshooting Guide
This section lists a number of possible faults, probable causes and suggested actions.
Troubleshooting for the Device Manager
Fault Probable cause Action or comment
• It is not possible to ed-
it any parameters after
logging on to the system.
The user is logged on as auditor. Close the browser session and
re-log on as admin or sysadmin.
• The system does not
have the correct time.
– Configuration error, no time
server configured.
– The time server is configured
but is offline.
– The web browser is selected as
time source but the time has not
been set by the user.
Configure the system to connect
to a time server.
Restore connection to time serv-
er.
Set the time via the advanced
configuration.
A31003-M2000-M105-01-76A9, 29/06/2020
88 Wireless Service Gateway WSG, Administrator Documentation
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