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0900‑5005 REV‑00
PROCEDURE 7. REPLACE THE PRINTER DRIVE ROLLER (OPTIONAL)
The printer drive roller can fall out if the printer is dropped. If the roller has fallen out, printing may be
irregular or not occur at all. You may be unable to close the printer door.
1. If necessary, press the On/Off button . When prompted, confirm that you want the system to turn off,
and then wait for it to do so.
2. Slide the printer door upward to unlock it, rotate the door down to open, and then remove the paper
roll.
3. Look for the printer drive roller inside the light gray plastic clips in the printer door.
4. If the printer drive roller has fallen out, put it back into place as shown. The gear should be on the right
when viewed from the front of the printer, and the plastic bushings should be centered between the
light gray clips in the printer door.
5. Push down on the printer drive roller to seat it. Make sure that it snaps into the light gray clips in the
printer door and is held in place on both sides.
6. Load the thermal paper and close the printer door according to the instructions in the procedure “Load
Thermal Paper into the Printer (Optional)” on page56.
7. If the printer continues to malfunction, contact Verathon CustomerCare.
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