VeriFone VX675 - Page 2

VX675 MERCHANT OPERATING GUIDE
2
The Merchant Helpdesk is available 24 hours, 7 days a week, Australian Eastern Standard Time
(AEST). Please ensure you have your Merchant ID (MID) and / or your EFTPOS Terminal ID (TID),
for the following enquiries:
Merchant Helpdesk
1800 700 226
Stationery Orders
- New order
- Special requests
- Existing order query
- Change their order
Select Option 1
Technical Troubleshooting
- Installation query: *
o Status *
o Reschedule / Delay *
o Cancel *
- Coverage Issue
- Faulty/damaged terminal/s
- Due to natural disaster
- Stolen terminal
* Only to be used when the Merchant cannot locate the phone number and
job
number provided to them at the initial call.
Select Option 2
Add / Remove
- MOTO enquiry - new request
- AMEX/Diners - new request
- Add cash out/tipping/pre-authorisation (new request)
Change
- Purchase / Refund limit (temporary increase)
- Change Close Batch (settlement) time
- Change trading / postal address
- Request additional terminal
- Change fee and settlement account
- Change trading name
- Change terminal type
Delete
- Close facility
General
- MOTO enquiries - general
- AMEX/Diners enquiries - general
- Password resets
- Fee & Account queries
Select Option 3
Alternatively visit the BOQ Specialist website at: www.boqspecialist.com.au/merchant