VeriFone VX675 - Default Chapter; Table of Contents

VX675 MERCHANT OPERATING GUIDE
3
Table of Contents
1! INTRODUCTION ............................................................................................... 5!
! TRANSACTION TYPES ........................................................................................... 5!1.1
! SUPPORTED CARD TYPES ................................................................................... 5!1.2
2! GETTING STARTED ......................................................................................... 6!
! VX675 EFTPOS TERMINAL .................................................................................... 6!2.1
! TERMINAL FEATURES ........................................................................................... 6!2.2
! KEYPAD FEATURES .............................................................................................. 6!2.3
! TERMINAL DISPLAY ............................................................................................... 7!2.4
! POWER SUPPLY .................................................................................................... 7!2.5
! PAPER ROLL INSTALLATION ................................................................................ 8!2.6
3! POWER UP ....................................................................................................... 9!
! POWER ON ............................................................................................................. 9!3.1
! POWER OFF ......................................................................................................... 10!3.2
! NAVIGATING THE MAIN MENU ........................................................................... 10!3.3
4! CARD PRESENTATION PROCEDURES ....................................................... 11!
! INSERTING A CHIP CARD ................................................................................... 11!4.1
! SWIPING A MAGNETIC STRIPE CARD ............................................................... 11!4.2
! CONTACTLESS CARD TRANSACTIONS ............................................................ 12!4.3
5! TRANSACTION PROCESSING ...................................................................... 12!
! PROCESSING A PURCHASE ............................................................................... 12!5.1
5.1.1! PURCHASE TRANSACTION RECEIPT ...................................................................... 17!
! PROCESSING A PURCHASE WITH CASHBACK ................................................ 18!5.2
5.2.1! PURCHASE WITH CASHBACK TRANSACTION RECEIPT ....................................... 21!
! PROCESSING A PURCHASE WITH TIP .............................................................. 22!5.3
5.3.1! PURCHASE WITH TIP TRANSACTION RECEIPT ..................................................... 25!
! PROCESSING A CASH OUT ................................................................................ 26!5.4
5.4.1! CASH OUT TRANSACTION RECEIPT ....................................................................... 29!
! PROCESSING A REFUND .................................................................................... 30!5.5
5.5.1! REFUND TRANSACTION RECEIPT ........................................................................... 33!
! PROCESSING A MAIL ORDER/TELEPHONE ORDER (MOTO) ......................... 34!5.6
5.6.1! MAIL ORDER/TELEPHONE ORDER TRANSACTION RECEIPT .............................. 38!
! PROCESSING A PRE-AUTHORISATION ............................................................. 39!5.7
5.7.1! PRE-AUTHORISATION TRANSACTION RECEIPT ................................................... 42!
! PROCESSING A PRE-AUTHORISATION COMPLETION .................................... 43!5.8
5.8.1! PRE-AUTHORISATION COMPLETION TRANSACTION RECEIPT ........................... 46!
! PROCESSING A PRE-AUTHORISATION CANCELLATION ................................ 47!5.9
5.9.1! PRE-AUTHORISATION CANCELLATION TRANSACTION RECEIPT ....................... 49!
! CANCELLING A TRANSACTION .......................................................................... 49!5.10
! ELECTRONIC FALLBACK PROCEDURE ............................................................. 50!5.11
! ELECTRONIC FALLBACK PROCESS .................................................................. 50!5.12
! FLOOR LIMITS ...................................................................................................... 50!5.13
6! SETTLEMENT AND REPORTING .................................................................. 51!
! CLOSE BATCH (SETTLEMENT) OVERVIEW ...................................................... 51!6.1
! CLOSE BATCH (SETTLEMENT) - AUTO ............................................................. 51!6.2
! CLOSE BATCH (SETTLEMENT) - MANUAL ........................................................ 51!6.3
6.3.1! CLOSE BATCH (SETTLEMENT) – MANUAL PROCEDURE ..................................... 52!
! CLOSE BATCH REPORT ...................................................................................... 54!6.4
! SUB-TOTALS ......................................................................................................... 55!6.5
6.5.1! SUB TOTAL REPORT ................................................................................................. 57!
7! TERMINAL FUNCTIONS ................................................................................ 58!
! STATIONERY ORDERING .................................................................................... 58!7.1
7.1.1! TERMINAL ORDER ..................................................................................................... 58!
7.1.2! STATIONERY ORDER RECEIPT ............................................................................... 60!