10 General Questions & Answers
POWERING ON YOUR TERMINAL
Q: H OW DO I POWER ON MY TERMINAL?
A: By holding down the green enter key will power on the terminal. Refer to Section 3.1
Power On for further details.
Q: W HY SHOULD I KEEP MY TERMINAL SWITCHED ON?
A: We strongly recommend that the terminal is powered on at all times, each night the
terminal checks to see whether there are software and security patches available and
these are automatically downloaded to the terminal.
POWERING OFF YOUR TERMINAL
Q: H OW DO I POWER OFF MY TERMINAL ?
A: By holding down the red cancel key will power off the terminal. Refer to section 3.1 Power
On for further details.
TRANSACTION PROCESSING
Q: H OW DO I PROCESS A CHIP CARD TRANSACTION?
A: Insert the card at the beginning of a transaction and follow the terminal prompts, or
when asked to present the card during a transaction, insert the card into the chip reader
on the terminal. Refer to section 4.1 Inserting a Chip Card.
Q: W HAT IF A CUSTOMER SWIPES THEIR CHIP CARD BY MISTAKE?
A: If your customer swipes their chip card by mistake the terminal will automatically register
that the card has an embedded chip and will send a message to the terminal’s screen
asking for the Merchant to ‘insert’ card.
Q:
H OW DO I PROCESS A CONTACTLESS TRANSACTION?
A: Tap the card above the terminal display screen and wait for confirmation beeps with four
flashing lights, remove the card and follow the terminal prompts. Refer to section 4.3
Contactless Card Transactions.
Q: H OW DO I PROCESS A MAGNETIC STRIP ( MAGSTRIPE) CARD
TRANSACTION
?
A: Swipe the card at the beginning of a transaction and follow the terminal prompts, or
when asked to present the card during a transaction, swipe the card in the terminal. Note:
cards that have a chip on them cannot be swiped but must be inserted into the chip reader
on the terminal. Refer to section 4.2 Swiping a Magnetic Stripe Card and 4.1 Inserting a
Chip Card.
Q: CAN I STILL PROCESS MAGNETIC STRIPE (MAGSTRIPE) CARD THROUGH
MY TERMINAL
?
A: Yes, all cards that do not have an embedded chip will need to be swiped. These cards are
usually EFTPOS only cards. If you have a chip card and you swipe, the terminal will
prompt you to Insert Card. Refer to section 4.2 Swiping a Magnetic Stripe Card.
Q: W HAT DOES C ONTACTLESS CARD ACCEPTANCE MEAN?
A: Contactless Card Acceptance (also known as Visa payWave or MasterCard PayPass) is a
payment feature on your terminal that provides a way for your customers to use their
payWave/PayPass chip cards more efficiently and is time saving for your business. Note:
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