APPROVED
Enter the authorisation number verbally given over the phone and follow the prompts on your
terminal.
DECLINED
Follow the prompts on your terminal.
You must not ‘split’ a transaction to avoid obtaining an authorisation. Please refer to your Merchant
Facility Terms and Conditions “Specific Obligations to Us”.
As an alternative to the above process, you may ask your customer for an alternative means of
payment.
6 Settlement and Reporting
CLOSE BATCH (SETTLEMENT) OVERVIEW6.1
There are two types of settlement:
1. Auto Close Batch - will occur from terminal automatically at 6pm AEST.
2. Manual Close Batch – requires Merchant to follow the below procedure for manual settlement
on the terminal.
CLOSE BATCH (SETTLEMENT) - AUTO 6.2
Auto Close Batch will automatically force a daily Close Batch (Settlement) at the time requested by
the merchant. If required, the Merchant can change their auto Close Batch (Settlement) time by
contacting the Help Desk. This method of settlement is always the best option for the majority of
Merchants.
*All Merchants by default are set to close batch at 6pm. Please contact the Merchant Helpdesk if a
change is required for this option.
CLOSE BATCH (SETTLEMENT) - MANUAL 6.3
Merchant has the option to perform a Close Batch (Settlement) anytime through-out the day prior to or
after the Acquirer cut-off.
This function allows you to manually settle for the current trading day by following the procedure
below.
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