Bluetooth system busy appears on the display.
Make sure that your cell phone is not in use when connected and on the
active devices list.
Make sure that your cell phone or headset is not connected to any other
Bluetooth device.
DS6321 can only use one Bluetooth device at a time.
The PIN on the telephone base does not work.
The default PIN is 0000.
If you have changed the PIN, it will appear on the telephone base in the
pairing process.
I cannot hear any audio on my telephone system when on a cell call.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in.
Turn off your cell phone, then turn it on again.
I cannot download contacts from my cell phone to DS6321.
Make sure that your cell phone is paired and connect to the base.
I see duplicate entries in my downloaded directory
If you see duplicate directory entries, you can delete them manually. Another
option is to download again either your SIM card or phone memory, but not both.
Some of my cell phone contacts were not imported to DS6321
Make sure to try transferring the contacts from your SIM card to your phone
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try transferring the contacts from your phone memory to your SIM card, then
download from your SIM card. For more information on how to transfer contacts
between your SIM card and your phone memory, refer to the user’s manual of your
cell phone.
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Troubleshooting
66
Appendix
My telephone does not work at all.
Make sure the battery is installed and charged correctly (page 4). For optimum
daily performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
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the telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before HANDSET X appears on the screen (page 4).
Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local service. Call the local telephone company.
Low battery shows on screen.
Place the handset in the telephone base for recharging.
Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE
light on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base but the CHARGE light on the handset is not
on, refer to The CHARGE light is off in this section.
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before HANDSET X appears on the screen (page 4).
Purchase a new battery. Refer to the Battery section (page 60).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
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Troubleshooting
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