VTech DS6311-2 User Manual

67
Appendix
Troubleshooting
There is no dial tone.
First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem is
in your wiring or local service. Contact your local telephone company.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off or the lowest level and the
telephone base ringer volume is not set to off or the lowest level.
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
Other electronic products may cause interference to your cordless telephone.
Install your telephone as far away as possible from electronic devices such as:
wireless routers, radios, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has
the same problem, the problem is in the telephone wall jack. Contact your local
telephone company (charges may apply).
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Re-install the battery and place the handset in the telephone base.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your local telephone company (charges may
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
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68
Appendix
Troubleshooting
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug
the telephone base into a different working electrical outlet not controlled by a
wall switch.
Move the handset closer to the telephone base. It may be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait
for 15 seconds and plug it back in again. Allow up to one minute for the cordless
handset and the telephone base to synchronize.
Other electronic products may cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset may be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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caused by DSL interference. Please contact your DSL service provider for more
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Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone
base to another outlet.
Other electronic products may cause interference to your cordless telephone.
Install your telephone as far away as possible from the following electronic
devices: wireless routers, radios, radio towers, pager towers, cellular telephones,
digital telephones, intercoms, room monitors, televisions, VCRs, personal
computers, kitchen appliances, and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the
telephone (or modem/surge protector) into a different location. If this doesn’t solve
the problem, re-locate your telephone or modem farther apart from each other, or
use a different surge protector.
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location
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environments, elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges might apply).
If the other telephones in your home are having the same problem, the problem
is in the wiring or local service. Contact the local telephone company (charges
may apply).
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VTech DS6311-2 Specifications

General

Brand	VTech
Model	DS6311-2
Category	Cordless Telephone
Language	English