VTech DS6311-2 User Manual

69
Appendix
Troubleshooting
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your local telephone company.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
Registration failed appears on the handset.
Only one handset can be registered at a time. If you have multiple handsets to
register, please follow the instructions on page 61HQTVJGſTUVJCPFUGV1PEGC
handset has been successfully registered, repeat the steps for each handset that
needs to be registered.
Make sure that the telephone base and handset(s) are in idle mode when
registering a handset.
Follow the steps on page 87 for the common cure for electronic equipment, then
try again to register a handset.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
local telephone company for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both you and the caller’s telephone companies must use equipment compatible
with the caller ID service.
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If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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caused by DSL interference. Contact your DSL service provider for more
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The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by the
local telephone company.
The caller may not be calling from an area which supports caller ID.
Both you and the caller’s telephone companies must use equipment compatible
with caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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caused by DSL interference. Contact your DSL service provider for more
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70
Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digits number).
If you need to dial something other 10 digits, see page 53 for instructions on
changing the number.
If you dial seven digits for local calls, you may want to use the Home area code
feature.
Searching for BASE shows in the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then
plug in the power adapter and re-install the battery. Place the handset in the
telephone base and allow up to one minute for the handset and telephone base to
synchronize.
Other electronic products may prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances
and other cordless telephones.
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote code is correct.
Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
There may be interference on the telephone line you are using. Press the dial pad
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VTech DS6311-2 Specifications

General

Brand	VTech
Model	DS6311-2
Category	Cordless Telephone
Language	English