The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE
light on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base but the CHARGE light on the handset is not
on, refer to The CHARGE light is off in this section.
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before HANDSET X appears on the screen (page 4).
Purchase a new battery. Refer to the Battery section (page 71).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
There is no dial tone.
First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem is
in your wiring or local service. Contact your local telephone company.
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Troubleshooting
78
Appendix
Troubleshooting
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off or the lowest level (page 22)
and the telephone base ringer volume is not set to off or the lowest level (page 26).
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
Other electronic products may cause interference to your cordless telephone.
Install your telephone as far away as possible from electronic devices such as:
wireless routers, radios, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has
the same problem, the problem is in the telephone wall jack. Contact your local
telephone company (charges may apply).
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Re-install the battery and place the handset in the telephone base.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your local telephone company (charges may
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
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