Troubleshooting
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug
the telephone base into a different working electrical outlet not controlled by a
wall switch.
Move the handset closer to the telephone base. It may be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait
for 15 seconds and plug it back in again. Allow up to one minute for the cordless
handset and the telephone base to synchronize.
Other electronic products may cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset may be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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caused by DSL interference. Please contact your DSL service provider for more
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Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone
base to another outlet.
Other electronic products may cause interference to your cordless telephone.
Install your telephone as far away as possible from the following electronic
devices: wireless routers, radios, radio towers, pager towers, cellular telephones,
digital telephones, intercoms, room monitors, televisions, VCRs, personal
computers, kitchen appliances, and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the
telephone (or modem/surge protector) into a different location. If this doesn’t solve
the problem, re-locate your telephone or modem farther apart from each other, or
use a different surge protector.
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location
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environments, elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges might apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges may
apply).
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80
Appendix
Troubleshooting
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your local telephone company.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
Registration failed appears on the handset.
Only one handset can be registered at a time. If you have multiple handsets to
register, please follow the instructions on page 72HQTVJGſTUVJCPFUGV1PEGC
handset has been successfully registered, repeat the steps for each handset that
needs to be registered.
Make sure that the telephone base and handset(s) are in idle mode when
registering a handset.
Follow the steps on page 87 for the common cure for electronic equipment, then
try again to register a handset.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
local telephone company for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both you and the caller’s telephone companies must use equipment compatible
with the caller ID service.
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If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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caused by DSL interference. Contact your DSL service provider for more
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The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by the
local telephone company.
The caller may not be calling from an area which supports caller ID.
Both you and the caller’s telephone companies must use equipment compatible
with caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
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DCUGCPFVJGVGNGRJQPGYCNNLCEM6JGſNVGTRTGXGPVUPQKUGCPFECNNGT+&RTQDNGOU
caused by DSL interference. Contact your DSL service provider for more
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