Emission Control Systems Information and Warranty—Diesel
Limited Defect Warranty for Emission Control Systems 12.2
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[en-US] | 09/2022 | 5100061327 | RTLx-SC3 | Operator’s Manual
• Replacement of expendable maintenance items made in connection with
required maintenance services after the item’s first scheduled replace-
ment as listed in the maintenance section of the engine/equipment oper-
ator’s manual, such as spark plugs and filters.
• Incidental or consequential damages such as loss of time or the use of
the engine/equipment, or any commercial loss due to the failure of the
engine/equipment.
• Diagnosis and inspection charges that do not result in warranty-eligible
service being performed.
• Any non-authorized replacement part, or malfunction of authorized parts
due to use of-non authorized parts.
Owner’s warranty responsibility
The engine/equipment owner, is responsible for the performance of the re-
quired maintenance listed in the engine/equipment operator’s manual. The
manufacturer recommends that all receipts covering maintenance on the en-
gine/equipment be retained, but the manufacturer cannot deny warranty cov-
erage solely for the lack of receipts or for the failure to ensure the perfor-
mance of all scheduled maintenance.
Normal maintenance, replacement, or repair of emission control devices and
systems may be performed by any repair establishment or individual; how-
ever, warranty repairs must be performed by an authorized dealer/service
center.
The engine/equipment must be presented to an authorized dealer/service
center as soon as a problem exists. Contact Wacker Neuson Product Sup-
port Department (1-800-770-0957) or visit wackerneuson.com to find a
dealer/service center in your area, or to answer questions regarding war-
ranty rights and responsibilities.
How to make a claim
In the event that any emission-related part is found to be defective during the
warranty period, you shall notify Wacker Neuson Product Support Depart-
ment (1-800-770-0957, or technical.support@wackerneuson.com, or wack-
erneuson.com), and you will be advised of the appropriate dealer/service
center where warranty repair can be performed. All repairs qualifying under
this limited warranty must be performed by an authorized Wacker Neuson
dealer/service center.
You must take your engine/equipment along with proof of original purchase
date, at your expense, to the authorized dealer/service center during their
normal business hours.
For owners located more than 100 miles from an authorized dealer/service
center (excluding the states with high-altitude areas as identified in 40 CFR
Part 1068, Appendix III), the manufacturer will pay for pre-approved shipping
costs to and from an authorized dealer/service center.
Claims for repair or adjustment found to be caused solely by defects in ma-
terial or workmanship will not be denied because the engine/equipment was
not properly maintained and used.
The warranty repairs should be completed in a reasonable amount of time,
not to exceed 30 days.
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