Xerox B310

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen
printer models, press
to navigate through the settings.
Action Yes No
Step1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is solved.
Step2
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is solved.
Step3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting from the printer
control panel. Navigate to
Settings > Paper > Tray
Configuration > Paper
Size/Type.
2 Print the document.
Is the paper folded or wrinkled?
Contact customer support. The problem is solved.
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Xerox
®
B310 Printer
User Guide
Troubleshoot a Problem