Xerox B310

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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,

navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen

printer models, press

to navigate through the settings.

138

Xerox

B310 Printer

User Guide

Troubleshoot a Problem

Main Page

Table of Contents3
Safety9
Conventions10
Product Statements11
Maintenance Safety14
Consumable Information15
Printer Configuration18
Product View and Parts Identification18
Using the Control Panel19
Understanding the Status of the Indicator Light20
Selecting Paper21
Unacceptable Paper22
Selecting Preprinted Forms and Letterhead22
Storing Paper23
Supported Paper Sizes23
Supported Paper Types25
Supported Paper Weights26
Set Up, Install and Configure27
Selecting a Location for the Printer28
Attaching Cables29
Loading Paper and Specialty Media30
Setting the Paper Size and Type30
Configuring Universal Paper Settings30
Loading Trays30
Loading the Multipurpose Feeder32
Linking Trays33
Installing and Updating Software, Drivers, and Firmware35
Operating System Requirements35
Installing the Print Drivers for a Windows Network Printers35
Installing the Windows Print Driver .Zip File35
Installing the Print Drivers for a Windows USB Printer36
Installing the Printer as a Web Service on Devices37
Installing the Drivers and Utilities for Macos37
Adding the Printer for Macos37
Installing a WSD Printer Using the Add Device Wizard37
Updating Firmware38
Adding the Printer Using Bonjour38
Adding the Printer by Specifying the IP Address38
Exporting or Importing a Configuration File39
Networking40
Connecting the Printer to a Wi-Fi Network40
Connecting the Printer to a Wireless Network40
Configuring Wi-Fi Direct40
Connecting a Mobile Device to the Printer41
Connecting a Computer to the Printer41
Deactivating the Wi-Fi Network42
Checking the Printer Connectivity42
Printing the Menu Settings Page43
Secure the Printer45
Locating the Security Slot46
Erasing Printer Memory47
Restoring Factory Default Settings48
Statement of Volatility49
Print51
Printing from a Computer52
Printing from a Mobile Device Using Morpia Print Service53
Printing from a Mobile Device Using Airprint53
Printing from a Mobile Device Using Wi-Fi Direct53
Printing a Font Sample List55
Placing Separator Sheets between Copies56
Canceling a Print Job57
Adjusting Toner Darkness58
Use Printer Menus59
Menu Map60
Device61
Preferences61
Eco-Mode62
Notifications62
Power Management64
Maintenance65
Restore Factory Defaults65
Config Menu65
Out of Service Erase67
About this Printer68
Layout69
Setup70
Quality71
Postscript72
Pcl72
Image74
Paper75
Tray Configuration75
Media Configuration76
Universal Setup76
Media Types77
Network/Ports78
Network Overview78
Wireless79
Wi-Fi Direct82
Ethernet82
Tcp/Ip84
Snmp85
Ipsec87
802.1X88
LPD Configuration88
HTTP/FTP Settings89
Usb90
Restrict External Network Access91
Security92
Login Methods92
Public92
Local Accounts93
Certificate Management94
Login Restrictions94
Erase Temporary Data Files95
Miscellaneous95
Reports96
Troubleshooting98
Maintain the Printer99
Checking the Status of Parts and Supplies100
Configuring Supply Notifications101
Setting up E-Mail Alerts102
Viewing Reports103
Ordering Parts and Supplies104
Replacing Parts and Supplies105
Replacing the Toner Cartridge105
Replacing the Imaging Unit107
Replacing the Tray109
Cleaning the Printer110
Saving Energy and Paper111
Configuring the Power Save Mode Settings111
Conserving Supplies111
Moving the Printer to Another Location112
Troubleshooting113
Print Quality Problems114
Printing Problems115
Blank or White Pages115
Dark Print116
Fine Lines Are Not Printed Correctly119
Folded or Wrinkled Paper119
Gray Background121
Incorrect Margins123
Light Print124
Mottled Print and Dots126
Paper Curl128
Print Crooked or Skewed129
Solid Black Pages131
Text or Images Cut off132
Toner Easily Rubs off133
Horizontal Light Bands134
Vertical Light Bands135
Vertical White Lines137
Vertical Dark Bands138
Vertical Dark Lines or Streaks140
Vertical Dark Streaks with Print Missing141
Repeating Defects142
Print Jobs Do Not Print144
Slow Printing145
Job Prints from the Wrong Tray or on the Wrong Paper148
The Printer Is Not Responding149
Network Connection Problems151
Cannot Open Embedded Web Server151
Cannot Connect the Printer to the Wi-Fi Network152
Issues with Supplies154
Replace Cartridge, Printer Region Mismatch154
Clearing Jams156
Avoiding Jams156
Load Paper Properly156
Identifying Jam Locations157
Paper Jam in the Standard Output Tray158
Paper Jam in the Multipurpose Feeder158
Paper Jam in Trays161
Paper Jam in the Duplex Unit165
Paper Jam in the Rear Door168
Paper Feed Problems170
Envelope Seals When Printing170
Collated Printing Does Not Work171
Tray Linking Does Not Work172
Paper Frequently Jams173
Jammed Pages Are Not Reprinted174
Contacting Customer Support175
Basic Regulations178
Material Safety Data Sheets184
Product Disposal and Recycling186
Waste from Electrical and Electronic Equipment (WEEE) Directive189

Table of Contents

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