Xerox B310

Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Do horizontal light bands appear
on prints?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Do horizontal light bands appear
on prints?
Go to step 3. The problem is solved.
Step 3
1 Replace the imaging unit.
2 Print the document.
Do horizontal light bands appear
on prints?
Contact customer support. The problem is solved.
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Xerox
®
B310 Printer
User Guide
135
Troubleshoot a Problem