Network connection problems
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Action Yes No
Step1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step2
Make sure that the printer IP
address is correct.
• View the IP address on the
home screen.
• An IP address appears as four
sets of numbers separated by
periods, such as
123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct printer IP address
in the address field.
Step3
Check if you are using a supported
browser:
• Internet Explorer version 11 or
later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or
later
• Mozilla Firefox version 24 or
later
Is your browser supported?
Go to step 4. Install a supported browser.
Step4
Check if the network connection is
working.
Is the network connection
working?
Go to step 5. Contact your administrator.
Step5
Make sure that the cable
connections to the printer and
print server are secure. For more
Go to step 6. Secure the cable connections.
Xerox
®
B310 Printer
User Guide
151
Troubleshoot a Problem
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