Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the print mottled?
Go to step 2. The problem is solved.
Step 2
Check the printer for leaked toner
contamination.
Is the printer free of leaked toner?
Go to step 3. Contact customer support.
Step 3
1 Check the status of the
imaging unit.
From the control panel,
navigate to:
Settings > Reports > Device >
Device Statistics
2 From the Supply Information
section of the pages printed,
check the status of the
imaging unit.
Is the imaging unit near end of
life?
Go to step 4. Contact customer support.
Step 4
1 Replace the imaging unit.
2 Print the document.
Is the print mottled?
Contact customer support. The problem is solved.
Xerox
®
B310 Printer
User Guide
127
Troubleshoot a Problem
To Next Page
Loading...
