Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen
printer models, press
to navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages,
check if the distance between the
repeating defects is equal to any
of the following:
Imaging unit
• 96mm (3.78in.)
• 37.7mm (1.48in.)
Toner cartridge
• 43.5mm (1.71in.)
• 37.5mm (1.48in.)
Transfer roller
• 52mm (2.05in.)
Fuser
• 79.8mm (3.14in.)
• 62.5mm (2.46in.)
Does the distance between the
repeating defects match the toner
cartridge or imaging unit
measurements?
Go to step 2.
If the repeating defects match the
transfer roller or fuser
measurements, then contact
customer support.
Take note of the distance, and
then contact customer support.
Step 2
1 Replace the affected supply
item.
2 Print the document.
Do the repeating defects appear?
Contact customer support. The problem is solved.
Xerox
®
B310 Printer
User Guide
143
Troubleshoot a Problem
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