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Probable Causes Solutions
Selected tray has wrong paper size loaded, or paper
type or color is not available.
To view the Job Status for a failed print on the touch
screen:
1 At the printer control panel, press the Home
button.
2 Touch Jobs.
3 From the jobs list, touch the held job name. The
resources required for the job appear on the
control panel.
4 Do one of the following:
• To print the job, replenish the resources
required. The job resumes automatically when
the required resources are available. If the job
does not print automatically, touch Resume.
• To choose an alternative paper source to
enable the job to print, touch Print On
Alternate Paper. Select a paper tray, then
touch OK.
• To delete the print job, touch Delete. At the
prompt, touch Delete.
Note: The Print On Alternate Paper
option is enabled using the Embedded
Web Server.
5 To return to the Home screen, press the Home
button.
Incorrect network settings. To reset network settings, contact your system
administrator or refer to the System Administrator
Guide at www.support.xerox.com.
The way the printer was installed on the network
could be an issue.
• Ensure that the printer is connected to the
network.
• Determine if a print spooler or a computer sharing
the printer is buffering all print jobs and then
spooling them to the printer. Spooling can slow
print speeds.
• To test the printer, print an information page,
such as the Configuration Report. If the page
prints, there could be a network or printer
installation issue. For help, contact the system
administrator.
Application and print driver have conflicting tray
selections.
For details, see Document Prints from Wrong Tray.
254
Xerox
®
EC8036/EC8056 Color Multifunction Printer
User Guide
Troubleshooting
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