Symptoms
Probable Causes Solutions
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax feature is not installed or
is not enabled.
Ensure that the fax feature is
installed and enabled.
Server fax is enabled. Ensure that server fax is disabled.
An access number is required to
connect to an outside line.
If the printer is connected to a
PBX system, it could be necessary
to enter a number to access the
outside telephone line.
The fax number needs a pause
between the prefix for an outside
line and the telephone number.
To insert a pause, touch the Dial
Pause button. A comma ( ,)
appears in the corresponding
location.
If the problem persists, for online support information, go to www.support.xerox.com.
PPrroobblleemmss RReecceeiivviinngg FFaaxxeess
Symptoms
Probable Causes Solutions
The fax received by the recipient is
blank.
There is a problem with the
telephone connection or with the
fax machine of the sender.
Verify that the printer can make
clean copies. If it can, have the
sender fax the document again.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call but
does not print the fax.
The memory is full. To increase available memory,
delete stored jobs and wait for the
existing jobs to complete.
The received fax size is reduced in
size.
The paper supply in the printer
does not match the document size
sent.
Confirm the original size of the
documents, then load the
appropriate paper size in the
printer.
Faxes are not received
automatically.
The printer is set to receive faxes
manually.
Set the printer to receive faxes
automatically.
The memory is full. If the printer is out of paper, faxes
and print jobs can deplete the
printer of memory. Load paper
Xerox
®
EC8036/EC8056 Color Multifunction Printer
User Guide
313
Troubleshooting
To Next Page
Loading...
Need help?
General
