Symptoms
Probable Causes Solutions
and print the jobs stored in the
memory.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If the telephone line is
disconnected, connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
If the problem persists, for online support information, go to www.support.xerox.com.
PPrriinnttiinngg FFaaxx RReeppoorrttss
You can print the following fax reports from the printer control panel:
• Activity Report
• Protocol Report
• Fax Address Book Report
• Options Report
• Pending Jobs Report
To print a fax report:
1. At the printer control panel, press the Home button.
2. Touch Device.
3. Touch Tools.
4. Touch App Settings > Fax App.
5. Touch Print Fax Reports.
6. Touch the required report, then touch Print.
7. To return to the Device screen, touch X, then touch X again.
8. To return to the Home screen, press the Home button.
If the Print Fax Reports feature does not appear, contact your system administrator or refer to the
System Administrator Guide at www.support.xerox.com.
314
Xerox
®
EC8036/EC8056 Color Multifunction Printer
User Guide
Troubleshooting
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