Troubleshooting
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The screen displays the network status information.
The first line of result is information about what you are doing. It shows the target, IP address
of the target, the maximum number of hops that will be allowed, and the size of the packets
being sent.
Then the following line describes each network device in the path traffic between the IP phone
and the target.
A traceroute can end with one of several error indications indicating why the traceroute cannot
proceed. The following table shows the possible error messages:
Tap the Back soft key to back to the preview screen.
Log Issues
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1. Click on Settings->Configuration.
2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.