Troubleshooting
153
How to export all diagnostic files?
We may need you to provide three types of diagnostic files (including PCAP trace, system log
and BIN configuration file) to help analyze your problem. You can export these files at a time.
To export all diagnostic files via web user interface:
1. Click on Settings->Configuration.
2. Click Start to begin capturing signal traffic.
The local log level will be automatically set to 6.
3. Reproduce the issue.
4. Click Stop to stop the capture.
The local log level will be reset to 3.
5. Click Export to open file download window, and then save diagnostic files to your local
system.
Note
Reboot & Upgrade & Reset Issues
How to reboot the phone?
If the issue cannot be reproduced, just directly click Export to export all diagnostic files.
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