Maintaining Your Phone
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Maintaining Your Phone
When your phone cannot operate properly, you need to investigate or troubleshoot issues among other tasks your
administrator may ask you to perform.
Topics
Investigating Warnings
Restarting the Base Station
Resetting the Base Station
Resetting the Handset
Triggering the Auto Provisioning
Investigating Warnings
When the default password is used on the IP phones, you can view the warning details about the issue from Status
screen.
Procedure
1. Navigate to OK->Status->Base.
The warning detail is displayed in the Warning field.
Related Topics
Clearing Warnings
Changing the Administrator Password
Restarting the Base Station
The improper operation may cause malfunction. If a malfunction occurs, your system administrator may ask you to
restart the base station to refresh the settings.
Procedure
1. Navigate to OK->Settings->System Settings->Base Restart.
2. Enter the system PIN (default: 0000), and then press Done.
After the above steps, the registration LED and network status LED go out simultaneously. After a period of time, the
LED indicators will glow green again when the base station restarts successfully.
Resetting the Base Station
Generally, some common issues may occur while using the IP phone. Your system administrator may ask you to reset
your phone to factory after you have tried all troubleshooting suggestions but still do not solve the problem. Resetting
will delete all your personal settings, and reset all settings to the factory defaults. Check with your system administrator
if the personalized settings are kept before resetting your phone to factory.
Note
This will clear all individual settings of the base station (e.g., directory and account registrations). Handset registrations and
the system PIN will not be reset to factory defaults.
Procedure
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