Yeastar Technology S20 Administrator's Guide

S-Series IP PBX Administrator Guide
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Call Features
This chapter explains various call features on Yeastar S-Series.
 IVR
 Ring Group
 Queue
 Conference
 Pickup Group
 Speed Dial
 Callback
 DISA
 Blacklist/Whitelist
 Pin List
 Paging/Intercom
 SMS
IVR
Like most organizations, where possible, we would like to route incoming calls an Auto Attendant.
You can create one or more IVR (Auto Attendant) on S-Series to achieve it. When calls are routed to
an IVR, S-Series will play a recording prompting them what options the callers can enter such as
“Welcome to XX, press 1 for Sales and press 2 for Technical Support”.
Go to Settings > PBX > Call Features > IVR to configure IVR.
 Click to add a new IVR.
 Click to delete the selected IVR.
 Click to edit one IVR.
 Click to delete one IVR.
Please check the IVR configuration parameters below.
Table 7-1 IVR Configuration Parameters
Basic Settings
Number
Yeastar S-Series treats IVR as an extension; you can dial this extension
number to reach the IVR from internal extensions.
Name
Give this IVR a brief name to help you identify it.
Prompt
The prompt that will be played when the caller reaches this IVR.
Prompt Repeat Count
The number of times that the selected IVR prompt will be played.

Yeastar Technology S20 Specifications

General

Brand	Yeastar Technology
Model	S20
Category	PBX
Language	English