Zebra TC20 Series User Manual

Maintenance and Troubleshooting
148
During data
communication with a
host computer, no
data transmitted, or
transmitted data was
incomplete.
TC20 removed from
cradle or disconnected
from host computer
during communication.
Replace the TC20 in the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
was incorrectly installed
or configured.
Perform setup.
During data
communication over
Wi-Fi, no data
transmitted, or
transmitted data was
incomplete.
Wi-Fi radio is not on. Turn on the Wi-Fi radio.
You moved out of range
of an access point.
Move closer to an access point.
During data
communication over
Bluetooth, no data
transmitted, or
transmitted data was
incomplete.
Bluetooth radio is not on. Turn on the Bluetooth radio.
You moved out of range
of another Bluetooth
device.
Move within 10 meters (32.8 feet) of the other device.
No sound. Volume setting is low or
turned off.
Adjust the volume.
TC20 shuts off. TC20 is inactive. The display turns off after a period of inactivity. Set this
period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30
minutes.
Battery is depleted. Charge the battery.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
The device is not
responding.
Reset the device.
A message appears
stating that the TC20
memory is full.
Too many files stored on
the TC20.
Delete unused memos and records. If necessary, save
these records on the host computer (or use an SD card
for additional memory).
Too many applications
installed on the TC20.
Remove user-installed applications on the TC20 to
recover memory. Select > Apps. Select the unused
program and tap Uninstall.
Table 20 Troubleshooting the TC20 (Continued)
Problem Cause Solution

Zebra TC20 Series Specifications

General

Brand	Zebra
Model	TC20 Series
Category	Handhelds
Language	English