TROUBLESHOOTING - 10
VerifyNow System User Manual Page 101 14340.J
10.3 Alarm Messages
Table 10-4 lists alarm messages and provides a brief description of the issue and
instructions for resolving it.
Table 0-4 Troubleshooting Alarm Messages
No. Issue Description Resolution
20
Alarm 20
Heater Unstable:
Temperature exceeds
acceptable bounds for
more than 10-seconds
Power instrument off. While instrument is off, remove and examine
fan filter for excessive dust that may be blocking fan. Replace filter if
needed. Power instrument on.
Verify the fan has at least 3 inches of space to ventilate properly,
and that it is not being affected by airflow from a vent or another
instrument.
Check if fan is functioning. If no airflow can be detected, call
Customer Support.
21
Alarm 21
Stuck Key: Key pressed
for more than 5 seconds
Power instrument off and back on. Keys should only be pressed and
release, not pressed and held.
31
Alarm 31
Vacutainer Missing
When Expected
Power instrument off and back on. Verify that sample tube was not
removed during test.
104
Alarm 104
Heater Timeout During
Heating Cycle
Power instrument off and back on. Verify the fan has at least 3
inches of space to ventilate properly, and that it is not being affected
by airflow from a vent or another instrument.
Check if fan is functioning. If no airflow can be detected, call
Customer Support.
118
Alarm 118
Emitter problem
associated with an EQC
filter
Power instrument off and back on. If alarm occurred during EQC,
use alternate EQC device.
If no alternate EQC device is available, or alarm reoccurs, call
Customer Support.
To Next Page