MNALAZIN-02 44
/ Technical Support
• Mechanicalbacklash,dead‐band,slippage,etc.
• Noisyinhibitinputline.
• Excessivevoltagespikesonbus.
Technical Support
Forhelpfromthemanufacturerregardingdriveset‐uporoperatingproblems,pleasegather
thefollowinginformation
Drive Model Information
• DCbusvoltageandrange.
• Motortype,includinginductance,torqueconstant,andwindingresistance.
• PositionofallDIP‐switches.
• Lengthandmake‐upofallwiringandcables.
• Ifbrushless,includeHallsensorinformation.
• Typeofcontroller,plusfulldescriptionoffeedbackdevices.
• Descriptionofproblem:instability,run‐away,noise,over/undershoot,orother
description.
• Completepartnumberandserialnumberoftheproduct.Originalpurchaseorderis
helpful,butnotnecessary.
FIGURE B.2
AZ Product Label
Product Label Description
Thefollowingisatypicalexampleofaproductlabelasitisfoundonthedrive:
1. EIADateCode:Thedatecodeisa4‐digitnumbersignifyingtheyearandweekthatthe
drivewasmanufactured.Thefirsttwodigitsdesignatetheyearandthesecondtwodigits
designatetheweek.Forexample,theabovepartwouldhavebeenbuiltduringthethirty‐
secondweekof2008.
2. Serialnumber:The
serialnumberisa5‐digitnumberfollowedbya4‐digitnumber.
3. V
ersionnumber:Threedigitcodethatreferstoproductversion.Differentversionsreflect
minorcomponentvaluechanges.
4. P
artnumber:Refertothedrivedatasheetsfortypicalpartnumbers.Thelastletterrefers
totherevision(intheaboveexampleB).ThepartnumbercanbeproceededbyanX,
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